Frequently Asked Questions (FAQ)

Shipping & Delivery

Where do your products ship from?

To bring you unique, high-quality all-over-print designs and custom merchandise, our items are crafted and shipped from our production partners overseas.

How long does delivery take?

Because each item is custom-made just for you, please allow 3–7 business days for production. Once shipped, standard international delivery typically takes an additional 10–20 business days to arrive at your doorstep. We promise the epic loot is worth the wait!

Will I get a tracking number?

Yes! As soon as your order finishes production and ships out, you will receive an email confirmation containing your tracking link so you can follow your package's journey across the map.

Products & Sizing

How do I figure out my size?

We include a detailed sizing chart on every apparel product page. Because sizing can vary, we strongly recommend checking the measurements (pit-to-pit and length) before placing your order to ensure you get the best fit for your campaign sessions.

Will all my items arrive in the same package?

If you order multiple items, they may occasionally ship separately depending on production batching or warehouse routing. Don't panic if your package arrives with only part of your order—the rest of your loot is on its way!

Returns & Exchanges

What is your return policy?

Because every item is custom-printed to order specifically for you, we cannot accept returns or exchanges for buyer's remorse, ordering the wrong size, or change of mind.

What if my order arrives damaged or defective?

If your item arrives misprinted, damaged, or defective, we will absolutely make it right! Please contact us within 14 days of delivery with clear photos of the issue, and our team will work with our fulfillment partners to get a replacement sent out to you.